Return Policy

Precision Camera Return Policy and Instructions

Most items purchased from Precision Camera and returned within 14 days from the date of purchase with the original receipt are eligible for refund or exchange and, unless defective, are subject to a restocking fee. All returns and exchanges on used gear will incur a 15% restock fee.

EXCEPTIONS: Film, photo paper, opened software, computers, printers, ink, microphones, or Special Order items are non-returnable due to their sensitive nature.

  • Returned items must be in NEW FACTORY-FRESH condition, as shipped from the manufacturer. The product and all boxes, packing materials, wrappers, cartons, cables, instruction manuals, blank warranty cards, accessories etc., must be included without damage, markings, tape, folds or defacing.
  • If any of the above conditions are not met, Precision Camera reserves the right to either refuse the return or to charge a minimum 15% restocking fee, plus the cost of the missing items.
  • Restocking fees are waived for defective items only if exchanged for the exact same product.
  • Initially defective products must be exchanged within 14 days. Full Manufacturer's USA warranties are supplied with all brand new items. After 14 days, all defective products must be shipped to the manufacturer for warranty repair. Concealed damage or abuse is not covered. 
  • Refunds will be issued by the same method paid, less shipping & handling and restocking/transaction fees, if any.  If you received free shipping, we will deduct  the actual cost of shipping from your refund.
  • Refunds for cash purchases over $50 will be paid by check. Allow 14-21 days for refund by check.

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Precision Camera within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved. Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment. Keep your Invoice with your important records. Read all instruction manuals BEFORE testing your equipment. Precision Camera will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility is for the monetary value of the merchandise. 

Refund Processing Fee

For all returns made on purchases processed online at precision-camera.live there will be a 3% return processing fee deducted from the refund amount. This processing fee will also apply to order cancellations and items ordered in error. If the returned item(s) are used and/or not in the condition they were originally sold in upon return, a 15% restocking will be applied in addition to the 3% return processing fee.

Return Authorizations

All returns must be pre-authorized. Returns without an RMA number will not be accepted or processed. Please contact us to confirm the item is eligible for return and to request a Return Merchandise Authorization (RMA) number.

Used Purchase Returns

Used equipment purchases include a 30 day-from-time-of-purchase warranty. All used purchases have been inspected thoroughly by certified camera repair technicians. Used items returned within 14 days are eligible for refund or exchange. A 15% restocking fee will be applied to the return or exchange of all used gear. There are no exceptions to this policy. Defective returns will be inspected to ensure they meet the cosmetic condition they were in when they were sold. Damaged equipment will be repaired at our current repair rates. 

Shipping Items Back to Us

Once your return is authorized, we will issue a prepaid return shipping label with tracking, insurance, and signature confirmation to ensure safe delivery.

  • Do not create your own return label- we will send you one.
  • The cost of the return label will be deducted from your refund unless the return is due to our error (e.g., wrong item shipped or defective product).
  • You will receive an email with label instructions and RMA information after your return request is approved.

Packaging Requirements

  • All items must be returned in original condition, including manufacturer packaging, manuals, accessories, and documentation.
  • Place the original product box inside a protective shipping box with at least 2 inches of padding on all sides.
  • Do not write on or deface the original packaging.
  • Include a copy of your invoice and RMA number inside the box.
  • Clearly write the RMA number on the outside of the shipping box (not on the product packaging).

Refund Processing

Once the return is received and inspected:

  • Refunds will be issued within [e.g., 3–5 business days].
  • The cost of the return label will be deducted unless the return was due to our error.
  • Refunds will be issued to the original payment method. 

Non-Receipt or Incomplete Returns

If we do not receive the item(s), or if a return is incomplete (e.g., missing components), a refund will not be issued. You will be contacted for a resolution if this occurs.

Class/Event Cancellations

Standard Classes

Cancellations one week prior to class are eligible for a full refund or rebooking (in the same class or a class of the same price). Cancellations less than one week prior are eligible for rebooking (in the same class or a class of the same price). Cancellations less than 48 hours will not receive a rebooking or refund. Canceled Classes will receive a full refund or rebooking in the same class or a class of the same price. Refunds for missed classes are not available.

Minimum Enrollment

Each class needs a minimum number of students to enroll before the class can “make.” If the minimum enrollment has not been met two business days before the class begins, the class will be cancelled. All students who enrolled in the class will be notified by telephone or email, and may transfer to a different class or be issued a refund (see refund procedure). We encourage all students to enroll as soon as registration begins. Please check your phone and email messages, including your SPAM.

Free Basic Digital Photography Class

If you sign up for the Basic Digital Photography class with a coupon code and do not show up for the class, your class will be forfeited and you will not be permitted to reschedule.

How to Reschedule or Cancel a Class

Please contact the store at 512-467-7676 or email ndettorre@precision-camera.live to cancel a class. Class cancellations or requests to be rescheduled that are sent through other channels, such as Facebook or Instagram messages, will not be honored. Please note that class refunds are only issued during business hours, Monday through Friday.

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